Refund policy
Last updated: 27 August 2026.
CHANGE OF MIND
For a distance purchase, consumers have fourteen days from receipt of the product to notify us of their decision to withdraw, without having to provide a reason.
The request must be sent before the deadline through the Contact page, to contact@abystyle.com or by post. Please provide your full name, order number, product reference and a clear statement of your wish to withdraw.
RETURN ADDRESS
Abysse Corp – VPC Returns Department
506 rue du Neubourg
27520 Bourgtheroulde
France
The product must be sent no later than fourteen days after notification of the withdrawal. We recommend tracked shipping and sufficiently protective packaging.
PRODUCT CONDITION
The product may be handled only as necessary to check its nature, characteristics and correct operation. Any loss of value caused by excessive handling may remain the customer's responsibility. Where possible, return the product with its accessories, instructions and packaging to facilitate inspection and restocking.
RETURN COSTS
The direct cost of returning the item is borne by the customer when exercising the right of withdrawal following a simple change of mind. Abysse Corp covers these costs when the return results from a non-compliant, defective or incorrect product.
REFUND
The refund includes the product price and, where applicable, the initial standard delivery charge. It is issued no later than fourteen days after notification of the withdrawal. We may withhold the refund until the product is recovered or proof of dispatch is received.
The refund is made using the payment method used for the order, unless another solution is expressly agreed. Additional charges resulting from the choice of a delivery method more expensive than the standard option are not refunded.
EXCHANGES
An exchange may be offered depending on the reason for the request and available stock. If an exchange is not possible, the refund required by law will apply.
DAMAGED, INCOMPLETE OR NON-COMPLIANT PRODUCT
Contact customer service as soon as the issue is discovered. Provide the order number and, where possible, photographs of the product, packaging and shipping label. This helps us process the request more quickly and does not remove any statutory rights.
STATUTORY WARRANTIES
Independently of the right of withdrawal, consumers benefit from the statutory guarantee of conformity and the warranty against hidden defects. For new goods, a lack of conformity may be invoked within two years of delivery in accordance with the French Consumer Code.
CUSTOMER SERVICE
Customer service is available Monday to Friday, from 9:00 am to 12:30 pm and from 2:00 pm to 5:00 pm, excluding public holidays, on +33 (0)2 35 89 11 02 or through the Contact page.