Shipping policy

Last updated: 27 August 2026.

PREPARED IN FRANCE

Orders are prepared and shipped from France. We aim to hand the parcel over to the carrier on the same day or the next business day after the order is confirmed, excluding weekends, public holidays and periods of high activity.

ESTIMATED DELIVERY TIME

For mainland France, the stated objective is delivery within two business days after dispatch. This is an estimate and may vary depending on the destination, carrier, weather conditions, peak periods or an address requiring correction.

SHIPPING COSTS AND SERVED AREAS

The shipping methods actually available, their price and estimated delivery time are displayed at checkout before payment. A destination that is not offered at this stage cannot be served for that order.

TRACKING

A tracking number or link is sent by email as soon as it is provided by the carrier. Tracking may take a few hours to become active.

DELIVERY ADDRESS

Customers must check that their address is accurate and complete before confirming the order. If an error is noticed quickly, they must contact customer service. A change can no longer be guaranteed once the parcel has been prepared.

DELAYED, LOST OR DAMAGED PARCELS

If tracking stops updating or the parcel appears to be lost, contact us with the order number so that we can investigate with the carrier. If the parcel is visibly damaged, make precise reservations on delivery where possible and keep photographs. The absence of reservations does not remove the consumer's statutory rights.

CONTACT

For any delivery-related question, please use the Contact page and provide the relevant order number.